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By Fiona @ Balwyn
In October I found myself holidaying in Auckland for ten days. While I was there the 2014 LIANZA (Library and Information Association of New Zealand) conference was and being the library nerd I am I took myself along to the conference.
One of the sessions I attended was presented by staff from Auckland Libraries on ‘starter memberships’.
Auckland Libraries has implemented innovations, especially around registrations, that have improved the ability of staff to say Yes more often to customers. A Starter Card patron type was introduced in 2012. Developed using customer-centric design principles, the Starter Card enables library staff to register customers who don’t possess all the required identification, or have a guardian present if they are under 18, with a limited membership. To date, over 9000 customers have registered as Auckland Library members in this way…
Key Audience: Service delivery staff interested in developing alternatives for enabling membership.
Source: LIANZA 2014 conference program.
The idea is that people who are unable to provide sufficient identification for a library card (no fixed, address, backpackers etc.) can still get a library card and use the library.
The card for adults (over 18) looks the same as everyone else’s library card but it is valid for three months and allows the card holder to have two items on loan at any one time.
The card for juniors (under 18) is valid until they turn 18. It also allows the card holder to have two items on loan at any one time.
A question from the audience asked about the loss rate (non-return) of items borrowed on starter cards.
For adults the loss rate is about the same as for full members.
For juniors the loss rate is higher but I guess the trade-off is more young people being able to use the library.
This session really captured my imagination – is this something we could trial here at Boroondara?
Could it be an extension of the ‘pink slips’ (temporary printing cards)?
What do others think?
I came across this on Twitter, it has two of my favourite elements, history and infographics! From the YA book blog, Epic Reads, this is a snap shot of historical YA fiction where books are situated in the timeline of history.
The books begin in the Iron Age with 600bc to 1bc with books about Cleopatra, travelling through such significant events as the Norse settlement of Iceland, the emergence of Genghis Khan, the black death and the machine age. At the modern end, we have major historical events for YA readers such as the first Nintendo and the release of Nevermind by Nirvana… over 20 years ago, yep, feeling old.
The full version is available to download via Scribd and measures over 8ft! Check out this and loads of other cool YA content at both Epic Reads and Scribd.
Post by Holley
I walked up the spiral staircase which led to the ALIA conference. In my mind was a picture of a land named Wikipedia which was full of all sorts of random information controlled by the public and edited on a whim by some with knowledge and some with evil intent.
In this picture of the Wikipedia information land there was a little door labelled “Public Library”. One could open the door and go down a rabbit hole into another more orderly information land full of reliable and useful information controlled by librarians wearing glasses and wielding sticks. Not really, I just put the bit about the sticks in to get your attention.
Well that’s what I expected to find at the ALIA talk titled “Digital Doorway: gaining library users through Wikipedia” by Andrew Spencer and Brendan Krige from Macquarie University Iibrary. Turns out it doesn’t quite work the way I’d imagined. It is more like Thomas the Tank Engine, there is a controller and his name is John Mark Ockerbloom. He is otherwise well-known for his Online Books Page which lists over one million free online books, he invented it the Library Resource Box to create this digital doorway and he is the boss.
Ockerbloom is responsible for creating a nifty little tool called the Library Resource Box which is essentially a small piece of computer code which can be cut and pasted onto a Wikipedia page of your choice to add a doorway to the relevant resources your library has on the page topic. Anyone can edit Wikipedia pages, therefore anyone can add this link to their library in the external links/further reading section usually found near the bottom of a Wikipedia page.
The speakers hail from a university library and their talk discussed the results and procedure of a project involving first year university students. Students were shown how to use links from Wikipedia (created in advance with specially selected university Iibrary resources on the Biology topic) and then surveyed after completing an assignment to see how many of them actually used and found useful the links from Wikipedia page to library resources. The results were positive and the speakers enthusiastic. Just like one of those live videos of open-heart surgery the speakers also demonstrated a “live” page edit of Wikipedia which demonstrated the tool.
Of course there is a catch, indeed a few catches.
- Libraries need to get themselves added to the list of libraries using this code and must submit a request to Mr. Ockerbloom to add them to his list of libraries. It is unclear whether there is cost involved in this or not.
- The editing of each Wikipedia page is also manual so there needs to be people who are prepared to do some drudgery in the name of library linking.
- There could conceivably be many many pages which could be edited by a library on many topics. If a Wikipedia page is about a notable person it is easy to link to as people on Wikipedia generally have something called a VIAF template meaning it is a simple code cut and paste job. However more general topics require some further more detailed work.
- Another current problem is that there is no functionality using this tool on tablets and with more people beginning to use tablets these days this would need to improve for it to be a completely useful tool.
ALIA will be doing some information evenings with Wikipedia later this year and some editing workshops early next year which will touch on this tool among other topics. I am interested to see how it develops as it seems to have some potential for us to reach out to users who are searching for information but not coming in to the library.
Questions and possible answers Myra and I discussed after this talk included:
Does it cost money to be added to Mr. Ockerbloom’s list?
Further research is needed here, it appears to be free.
Is this a relevant and useful tool for public libraries as well as university libraries?
Yes, I think it has potential as a way to draw in non-library users or future library users as many people go to Wikipedia to start finding information on a topic, our information will not be quite as detailed as university students may require however may be useful for local history or student project purposes.
If we used it, what could we use it for?
It might be particularly relevant for local history pages on Wikipedia where we have very specific and relevant resources, or also local identities who may already have a VIAF code on their pages.
Who would perform the potentially menial time-consuming task of editing relevant pages?
Editing could perhaps be performed by Duke of Ed students or volunteers.
Would council/management/staff approve?
A future mini innovation project perhaps?
So lots of ideas were swarming around in my brain as I descended the spiral staircase back into the real world. It’s always great to go to a conference for some inspiration and motivation and to realise again that it isn’t just all about overdues and reported returns.
I didn’t even mention how very inspiring the keynote speaker talk by Marion Broadbent was and the very informative Majella Pugh from the University of Queensland talking about their project to prove the value added to the university by their library, but Myra and Ozge can tell you about that!
One of the things I like about Twitter is the ‘lists’ feature. I use this to keep track of the various types of Twitter accounts I follow or, in some cases, don’t follow but want to check in with occasionally. I have a list called ‘librarians’, a list called ‘journals’ and so on. I also have a list of the accounts I think anyone interested in libraries and technology absolutely must follow.
This list is called ‘Essential’. Twitter allows you to subscribe to someone else’s list, so if you’re interested you can do that. Or you can just follow everyone on the list (there are only 28 at the moment). This list is not an exhaustive one, and from time to time I change it, but everyone on the list is someone I think is whip-smart and interesting.
ALIA Melbourne Conference 2014- Tuesday morning session
The British Library in a Globalised World: Roly Keating – Chief Executive of the British Library
I’m a bit of a British Library nerd, what with the maps and all, so I was pretty excited for the opportunity to see this first keynote address at the ALIA national conference. The first thing that strikes you when you hear anything about the BL is the special role that this place plays as a cultural institution not just for Britain but for the whole of Europe and beyond. It is an institution that broadly expands what we understand a library to be.
And how amazing is this expansion. Not only do the BL take care of thousands of years’ worth of history in the form of literature and cultural artefacts but also curate the content of ‘now’ and what may be happening into the future. Their brilliant library website is a portal into the traditional library collection but also a place to showcase cutting edge digital curation and technology. And their building, discussed at the opening of the address, is the home of exhibitions and events.
Roly went through some of the projects that are currently happening at the BL. Most of these projects hinge on digitisation and the BL has a robust policy framework for digitisation into the future. The International Dunhuang Project: The Silk Road Online is digitising texts and artefacts from the history of the Silk Road and includes many major partner organisations from around the world. This looks very impressive and will become a major cultural resource for the whole world to enjoy. There is also the ongoing work of digitising illuminated manuscripts. Turning the pages is custom built software that allows users to read through priceless manuscripts from around the world and throughout history.
Apart from deciding I may have to run away to work for the British Library, my main take home messages from Roly’s presentation was the importance of the institution in preserving and making available the treasures of the world. He also mentioned Europeana and the Digital Public Library of America as partner institutions that are also doing fantastic work in this area.
The other main point that struck me here, and the following presentations, is one that I have been thinking about for a while now. That is the potential for libraries to bring to life their historical material using new technology. Via the internet, people from all walks of life can interact with texts and artefacts that would otherwise be inaccessible. The BL is working with digitisation projects in many languages and cultures, partnering with libraries, museums and the like from all around the world. There are such exciting examples of this work from the institutions mentioned above right through to public libraries.
I really believe that this is where library technology is at its best and the scope for projects in this area is endless and more so into the future as technology becomes easier to use. In a world where the book is becoming a file, these collections and our curation of them will define each public library and place libraries at the centre of cultural preservation for future generations.
Consider these simple questions.
1. What stats are you collecting and for what purpose?
2. Is time spent collecting these stats justified?
3. What stats aren’t you collecting that you should be?
4. How are you using the stats that you do collect?
Is it time for a data audit at our library?
Deakin University thought so 18 months ago, and since then they’ve witnessed a definite increase in business efficiencies.
Want to know more about Deakin’s data audit and what else I learned on Tuesday 16th September at the ALIA 2014 National Conference?
Then Boroondara staff can take a squizz at my report on the L Drive: